S3Drive - How do I log into the DMG installed app

I've downloaded the DMG app to my Mac, and I'm trying to set up a Sync using "Two Way" but it's blocked by a toast message that I need an account (I have one) but it's prompting me for an Apple ID as if this were a misconfigured App Store package. Is the current build of the DMG healthy? The prompt for my Apple ID when the app attempts to go online leads me to believe that parts of the App Store build might have been included in the DMG release. I don't want to install the App Store version because I specifically need to sync files outside the sandbox.

Two-way sync does require Ultimate. DMG likely tries to get the entitlement from your Apple account if it wasn’t found on your email/password one. Do you have a valid license? Was it in-app or website purchase? Thanks

Yes, I purchased a license from the web site. I have an S3Drive account. How do I enter any of that information in the DMG version? As soon as I select Two Way sync a toast pops up on the bottom of the screen and then a modal dialog prompts me for my Apple ID. I don't see any other place where I could enter my license details before that modal dialog pops up.

Can you please double check if you're logged in using your e-mail/password credentials (the one that you've used to make the puchase) to the S3Drive, so when you visit the Profiles screen you see your account? In principle once you're logged in, S3Drive shouldn't check for in-app purchase, because the "license check" would be satisfied. Thanks !

1

Opening the profiles again and attempting to add a new one took me through the sign-in page. It did still prompt me for an Apple ID when the page (shown in your screenshot above) opened. But I cancelled that (twice) and connected my account. I opened the Sync and it allowed me to change Copy to Two Way sync without any prompts. So I think it's working. I do still find it odd that the DMG version is prompting for Apple ID details before this. That's what threw me off from logging in properly in the first place. But cancelling it twice worked around it.

ZenGnostic

Opening the profiles again and attempting to add a new one took me through the sign-in page. It did still prompt me for an Apple ID when the page (shown in your screenshot above) opened. But I cancelled that (twice) and connected my account. I opened the Sync and it allowed me to change Copy to Two Way sync without any prompts. So I think it's working. I do still find it odd that the DMG version is prompting for Apple ID details before this. That's what threw me off from logging in properly in the first place. But cancelling it twice worked around it.

Thanks for letting me know and I am glad that it works now. The prompt happened, because the + button is supposed to go to the "S3" login screen, but just because you've supposedly had more than existing profile system checked for multiple profiles entitlement / license and failing to find one redirected to standard e-mail / password login screen which then allowed you to get the license. We'll be improving this. Currently we have all in one solution for all platforms and all user bases, but clearly there is some confusion here.

I have a different bug on my side with DMG app, when I open the app, I got no login page, just a black page

Darktoxicola

I have a different bug on my side with DMG app, when I open the app, I got no login page, just a black page

Thanks for your report. Did it work for you previously? Can you try resizing window once it's opened and black? (edited)

Tom

Thanks for your report. Did it work for you previously? Can you try resizing window once it's opened and black? (edited)

It's my first time install, tried with no success: exit and restart again app, reinstall app from a fresh download and now resize window + fullscreen the app

Darktoxicola

It's my first time install, tried with no success: exit and restart again app, reinstall app from a fresh download and now resize window + fullscreen the app

We've actually captured an error on our end, it's just we don't exactly know why it's happening. Did you install app normally, that is, copy it to the /Applications and then run from there? It seems that app fails to start local DB at: /Users/<user>/Library/Application Support/com.s3.drive.file.explorer.storage.cloud.manager/logs location. Do you have any additional (or non-standard) sandbox settings / restrictions on your macOS? (edited)

Tom

We've actually captured an error on our end, it's just we don't exactly know why it's happening. Did you install app normally, that is, copy it to the /Applications and then run from there? It seems that app fails to start local DB at: /Users/<user>/Library/Application Support/com.s3.drive.file.explorer.storage.cloud.manager/logs location. Do you have any additional (or non-standard) sandbox settings / restrictions on your macOS? (edited)

Yes, I have drop the app into Application folder + run from it, I have check the path ~/Library/Application\ Support/com.s3.drive.file.explorer.storage.cloud.manager/logs/ folder exist and contain logs.isar et logs.isar.lock (chmod as it appears: .rw------- ) which are both empties No specific sandbox restriction as I know (how to check?) just a casual computer ( edit: I have try too restarting computer, no change ) (edited)

Darktoxicola

Yes, I have drop the app into Application folder + run from it, I have check the path ~/Library/Application\ Support/com.s3.drive.file.explorer.storage.cloud.manager/logs/ folder exist and contain logs.isar et logs.isar.lock (chmod as it appears: .rw------- ) which are both empties No specific sandbox restriction as I know (how to check?) just a casual computer ( edit: I have try too restarting computer, no change ) (edited)

We've created a new build: https://github.com/s3drive/macos-app/releases/tag/1.8.2%2B2 which doesn't necessarily address the underlying issues, but shall likely capture this and handle internally and not prevent app from startup (unless there is some other issue). I would appreciate if you could give it a go and let me know whether it works. Sorry for this issue.

Tom

We've created a new build: https://github.com/s3drive/macos-app/releases/tag/1.8.2%2B2 which doesn't necessarily address the underlying issues, but shall likely capture this and handle internally and not prevent app from startup (unless there is some other issue). I would appreciate if you could give it a go and let me know whether it works. Sorry for this issue.

Sure and thank you ! This version fix the issue

I can see the login page now and I've make some tests, all clear, I have let statistics "on" if could help